Social media managers often go through situations where customers trying to publicize their unpleasant experiences with some service or products in the most disappointing way in social media.
When you’re engaging with customers in social media on behalf of your organization, there is a whole lot of netiquette to consider to manage brand perception and maintain, and ideally, improve consumer standing.
In order to manage the negative kind of comments in social media and form a better approach, the team from Digital Giants have put together some basic, and easy to follow steps as an infographic to cover the key points that you need to keep in mind.
Check out the infographic below.
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